Refund & Cancellation Policy

This Refund & Cancellation Policy applies to purchases made directly through Success Lab RN.

Monthly Membership

Monthly membership payments are non-refundable. You may cancel your subscription at any time through your account. After cancellation, you will retain access through the end of your current paid billing period and will not be charged for future billing periods.

Semester Pass

The Semester Pass is a one-time purchase that provides access for the specified access period and does not automatically renew. Semester Pass purchases are non-refundable.

Digital Products

Downloadable and other immediately accessible digital products are final sale once delivered or accessed and are not eligible for refunds.

Billing Errors and Duplicate Purchases

If you believe you were charged incorrectly or made a duplicate purchase, please contact us. Verified billing errors and duplicate charges may be refunded to the original payment method.

Technical Access Issues

If a technical problem prevents you from accessing a purchased product or membership, please contact us so we can attempt to resolve the issue. Success Lab RN may issue a refund when a material access problem cannot reasonably be resolved.

Refund Processing

Approved refunds are returned to the original payment method. Processing times may vary depending on the payment provider and financial institution. When applicable, refunded access may be revoked.

Questions or Billing Concerns

Contact support@successlabrn.com and include the email address associated with your account and enough information for us to identify the purchase.