This Privacy Policy explains how Success Lab RN collects, uses, and protects information when you use our website, educational tools, memberships, and digital products.
We may collect information you provide directly to us, such as your email address, account information, information you choose to add to your profile, and communications you send to us. We may also collect information about your use of Success Lab RN, including quiz activity, practice activity, learning-tool usage, and other interactions needed to provide and improve platform features.
We use information to create and maintain accounts, provide access to purchased products and memberships, operate educational features, track learning activity and usage limits, process and support purchases, respond to support requests, maintain security, troubleshoot problems, understand how the platform is used, and improve Success Lab RN.
Payments are processed by Stripe. Stripe collects and processes payment-card and billing information according to its own privacy and security practices. Success Lab RN stores payment and customer identifiers and membership information needed to recognize purchases, provide paid access, manage subscriptions, and support billing. Success Lab RN does not store full payment-card numbers in its application database.
We use third-party service providers to operate Success Lab RN, including services for website hosting, authentication and database infrastructure, payment processing, analytics, and other technical functions. These providers may process information on our behalf as necessary to provide their services.
We may collect product-usage and website-traffic information to understand how Success Lab RN is used, identify technical problems, improve educational features, and evaluate platform performance. This may include information such as pages viewed, features used, general device or browser information, and approximate geographic information. We do not sell personal information to advertisers.
We may send transactional emails necessary to operate your account, such as account, purchase, billing, security, or service-related communications. If we offer optional marketing or educational emails, we will provide a way to opt in when required and a way to unsubscribe from those communications. Unsubscribing from marketing communications does not prevent us from sending necessary transactional messages.
Success Lab RN is an educational platform and is not intended for the submission or storage of patient health information. Do not enter patient-identifying information, protected health information, or other confidential clinical information into Success Lab RN.
We do not sell personal information. We may share information with service providers that help us operate the platform, when necessary to process transactions or provide requested services, when required by law, or when reasonably necessary to protect the security, rights, or integrity of Success Lab RN and its users.
We use reasonable administrative and technical measures designed to protect information associated with Success Lab RN. However, no internet-based service or method of electronic storage can guarantee absolute security.
We retain information for as long as reasonably necessary to provide the service, maintain business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, and protect the platform. Retention periods may vary depending on the type of information and the reason it was collected.
You may contact us to request assistance with your account or personal information. Some information may need to be retained when required for legal, security, fraud-prevention, accounting, or transaction recordkeeping purposes. Recurring memberships may be canceled through your account.
Success Lab RN is intended for nursing learners and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
We may update this Privacy Policy as Success Lab RN and its services evolve. Updated versions will be posted on this page. When appropriate, we may provide additional notice of material changes.
Questions or privacy requests may be sent to support@successlabrn.com.
